Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, payments, and research documentation.
General Questions
What is PeptideLabUK.eu?
PeptideLabUK.eu is an online supplier of research peptides, premixed peptide solutions, peptide pens, and laboratory products for scientific and laboratory research purposes.
Who can purchase from PeptideLabUK.eu?
Our products are intended for researchers, laboratories, educational institutions, and scientific professionals.
Are your products intended for human consumption?
No. All products supplied by PeptideLabUK.eu are intended strictly for laboratory and scientific research purposes only.
Ordering Questions
How do I place an order?
Simply browse our catalogue, add products to your cart, and proceed through our secure checkout process.
Can I modify my order after placing it?
Please contact our support team as soon as possible. Changes may be possible before processing begins.
Will I receive order confirmation?
Yes. You will receive an email confirming your order after successful checkout.
Payment Questions
What payment methods do you accept?
Available payment methods are displayed during checkout and may include bank transfer, cryptocurrency, and other supported payment options.
How long do I have to complete payment?
Payment instructions and deadlines will be included in your order confirmation email.
I need help completing payment. What should I do?
Contact our support team or WhatsApp support for assistance.
Shipping Questions
Do you ship throughout Europe?
Yes. We serve customers throughout the UK and Europe.
How long does shipping take?
Delivery times vary depending on destination and shipping method selected.
Will I receive tracking information?
Where applicable, tracking information will be provided after dispatch.
What happens if my package is delayed?
Please contact our support team and we will assist with your enquiry.
Product Questions
What formats do you offer?
We offer:
- Research Peptide Vials
- Premixed Peptide Solutions
- Peptide Pens
- Laboratory Products
Do products come with batch information?
Where available, product batches may be identified for quality and inventory purposes.
How should products be stored?
Please follow any storage recommendations provided with the product documentation.
Certificate of Analysis (COA)
Can I request a COA?
If available, our support team may be able to provide batch-specific documentation.
What information is needed for a COA request?
Please provide:
* Product name
* Batch number (if available)
* Order number
Are COAs available for all products?
Availability may vary by product and batch.
Customer Support
How can I contact PeptideLabUK.eu?
📧 support@peptidelabuk.eu
📧 order@peptidelabuk.eu
📱 WhatsApp Support Available
How quickly do you respond?
We aim to respond as quickly as possible during business hours.
Research Use Notice
All products supplied by PeptideLabUK.eu are intended strictly for laboratory and scientific research purposes only and are not intended for human consumption.