Returns & Order Policy
Important information regarding orders, cancellations, returns, and customer support at PeptideLabUK.eu.
Order Policy
Placing an Order
Orders can be placed directly through our website using the available checkout process.
Customers are responsible for ensuring that:
- Billing information is accurate
- Shipping information is accurate
- Contact information is up to date
- Products selected meet their research requirements
Incorrect information may result in processing delays or delivery issues.
Order Confirmation
After placing an order, customers will receive an order confirmation email containing:
- Order number
- Purchased products
- Order total
- Payment information (where applicable)
If you do not receive an order confirmation email, please contact our support team.
Payment Requirements
Orders must be paid within the timeframe provided during checkout.
Unpaid orders may be:
- Placed on hold
- Cancelled automatically
- Removed from inventory allocation
For faster payment assistance, customers are encouraged to contact our support team via WhatsApp.
Order Processing
Orders are typically processed after payment confirmation.
Processing times may vary depending on:
- Product availability
- Order volume
- Payment verification
- Public holidays
Customers will receive status updates throughout the order process.
Shipping Policy
Delivery Areas
PeptideLabUK.eu currently serves customers across:
- United Kingdom
- European Union
- Selected European destinations
Shipping Times
Delivery estimates vary depending on destination and shipping method selected.
Shipping times are estimates only and may be affected by:
- Carrier delays
- Customs procedures
- Weather conditions
- Seasonal demand
Tracking Information
Where available, tracking information will be provided after dispatch.
Customers are responsible for monitoring tracking updates after shipment.
Returns Policy
Tracking Information
Due to the nature of laboratory research products, PeptideLabUK.eu generally cannot accept returns for products that have:
- Been opened
- Been used
- Been improperly stored
- Been damaged after delivery
Incorrect or Damaged Orders
If you receive:
- Incorrect products
- Damaged products
- Missing items
Please contact us within 48 hours of delivery.
Supporting photographs may be requested to assist with investigation.
Return Authorization
Returns must not be sent without prior approval from our support team.
Unauthorized returns may be refused.
Order Cancellations
Before Processing
Orders may be cancelled before processing begins.
Please contact support immediately if you wish to cancel an order.
After Processing
Once an order has entered processing or shipment preparation, cancellation requests may no longer be possible.
Limitation of Liability
PeptideLabUK.eu shall not be held responsible for:
- Improper product use
- Unauthorized applications
- Misuse of products
- Failure to follow laboratory procedures
- Regulatory violations by customers
The purchaser assumes full responsibility for the handling and use of products after purchase.
Refund Policy
Refund requests are reviewed on a case-by-case basis.
Approved refunds may be issued where:
- Products cannot be supplied
- Orders are cancelled before processing
- Delivery issues are verified and approved
Refund processing times may vary depending on the payment method used.
Customer Responsibilities
Customers are responsible for:
- Providing accurate information
- Ensuring compliance with local regulations
- Reviewing product information before purchase
- Monitoring shipment tracking updates
Research Use Notice
All products supplied by PeptideLabUK.eu are intended strictly for laboratory and scientific research purposes only.
Products are not intended for:
- Human consumption
- Medical use
- Veterinary use
- Therapeutic use
- Diagnostic use
Contact Us
For order support, returns enquiries, or payment assistance:
📧 support@peptidelabuk.eu
📧 order@peptidelabuk.eu
📱 WhatsApp Support Available